People Combine, a leading multi-outlet food chain in Hyderabad, was struggling to manage daily operational audits and customer feedback across locations using manual tools. This approach lacked standardization, real-time visibility, and scalability, making it difficult to track compliance, manage auditors, and act quickly on issues or feedback.
We developed a custom web-based audit and QR feedback system that centralized all operations. The solution enabled role-based access, automated audit scheduling, real-time reporting, and instant feedback collection via outlet-specific QR codes. As a result, People Combine achieved over 40% reduction in manual effort, improved audit compliance, full operational transparency across outlets, and real-time access to customer sentiment—creating a more efficient, data-driven, and customer-focused operation.
Managing this process manually through spreadsheets, WhatsApp messages, and phone calls was inefficient, error-prone, and lacked standardization.
We developed a custom web-based audit and feedback software tailored to People Combine’s operational needs, offering:
The platform includes role-based access for Admins, Managers, and Auditors. Admins manage the entire system from a centralized dashboard, Managers assign and monitor auditors across outlets, and Auditors handle on-ground execution of daily checklists.
Custom audit forms can be created for different departments and tasks, with audits assigned based on location, category, and predefined schedules such as daily or weekly. The system also tracks audit completion and overall performance in real time.
The software generates instant outlet-wise and auditor-wise reports, allowing teams to view audit history, compliance trends, and missed checks. Reports can be exported for daily, weekly, or monthly performance analysis.
Each outlet is assigned a unique QR code that enables customers and staff to submit feedback instantly. All feedback is automatically integrated into the audit system to support quick corrective actions.
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Time-Saving: Reduced manual coordination and data entry by over 40%.
Real-Time Audit Visibility: 100% transparency across all outlets.
Improved Compliance: Daily audits are tracked and escalated if missed.
Decentralized Execution, Centralized Control: Each outlet operates independently, yet all data is accessible from one place.
Customer-Centric: QR feedback gives management live access to guest sentiments.
At Cloud Zappy, we specialize in delivering end-to-end web application and design services customized to your business needs.
People Combine, a leading multi-outlet food chain in Hyderabad, faced challenges managing audits and customer feedback across locations using manual tools, leading to limited visibility and slow issue resolution. We built a custom web-based audit and QR feedback system that centralized operations, enabled role-based access, automated scheduling, and delivered real-time reporting—reducing manual effort by 40% and improving compliance across all outlets.
We built a custom backend web system for AB's & 3B's to centralize guest feedback, automate GSI & NPS scoring, and streamline complaint resolution across all outlets. From role-based user management to real-time analytics and automated escalations, the platform empowers the brand to deliver consistent, high-quality guest experiences at scale.
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Employment type
Full time
Location
Indore
Contact
+919826156282
Email
hr@cloudzappy.com